Additive Inn
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Privacy Policy

Legal · updated 29 April 2026

Who we are

Additive Inn (https://www.additiveinn.com) is a Singapore-registered 3D printing and fabrication studio. Our registered address is 994 Bendemeer Road #07-06, Singapore 339943. For privacy queries, contact sales@additiveinn.com or +65 8923 2984.

What we collect

We collect personal data only when you give it to us, such as:

  • Name and contact details — when you email, call, WhatsApp us, or submit our quote tool.
  • Project files (STL, STEP, design references) you upload for quoting or printing.
  • Payment information — processed by our payment provider (Stripe); we don't store card details.
  • Usage data — IP address, browser type, pages viewed, via Google Analytics 4 (with anonymised IP). Used in aggregate to understand which content is useful.

How we use it

  • Quote and fulfil your 3D printing or fabrication order.
  • Communicate about your project (status updates, ready-to-collect notices).
  • Improve our website and content based on what visitors actually use.
  • Comply with our legal obligations under Singapore law.

We do not sell your personal data. We do not share your project files with anyone outside our production team unless explicitly required to deliver the job (e.g. a CNC partner for a specific part).

Cookies and analytics

We use Google Analytics 4 with anonymised IP addresses to measure site usage. GA4 sets a first-party cookie that helps us count unique sessions. No advertising or remarketing cookies are used. You can disable analytics in your browser by enabling Do Not Track or by blocking third-party scripts; doing so will not affect any website functionality.

Data retention

  • Quote requests — kept 12 months from last contact, then deleted unless converted to an order.
  • Order records — kept 7 years for tax purposes as required by IRAS.
  • Project files — kept 12 months after delivery, then archived. We never reuse client designs for other jobs without explicit permission.
  • Analytics data — retained 14 months in GA4 then auto-deleted.

Your rights under PDPA

Under Singapore's Personal Data Protection Act (PDPA), you can request a copy of the personal data we hold about you; ask us to correct or update inaccurate data; withdraw consent for marketing communications at any time; and lodge a complaint with the Personal Data Protection Commission (PDPC). To exercise any of these rights, email sales@additiveinn.com. We respond within 30 days as required by the PDPA.

Changes to this policy

We update this page when our practices change. The "Last updated" date above reflects the most recent change. Material changes that affect how we use your data will be communicated by email to active customers.

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